Terms & Conditions

Last updated: July 30, 2026

These Terms & Conditions ("Terms") govern your access to and use of Genny, a multi-vendor marketplace operated at shopgenny.com (the "Services"). Genny is powered by Shopify. By accessing or using the Services — whether as a buyer, a seller, or a visitor — you agree to be bound by these Terms. If you don't agree, please don't use the Services.

Our Privacy Policy explains how we collect and use personal information, and our Intellectual Property Policy explains how we handle infringement claims; both are incorporated into these Terms by reference.

1. Eligibility and Accounts

You must be at least the age of majority in your jurisdiction to use the Services. You're responsible for keeping your account credentials secure and for all activity that occurs under your account. Notify us immediately at hello@shopgenny.com if you suspect unauthorized access to your account.

2. Seller Terms

Sellers who open a storefront on Genny agree to the following, in addition to the rest of these Terms:

• Listings. You are solely responsible for the accuracy of your product listings, including descriptions, pricing, images, and availability, and for ensuring you have the legal right to sell the items you list.
• Intellectual property. All listing content (photography, text, designs) must be original to you or used with proper authorization. See our Intellectual Property Policy for our takedown and repeat-infringer process.
• Fees and payouts. Applicable marketplace fees are disclosed to sellers at the time of listing or in your seller dashboard. Payment processing and payouts are handled by Shopify Payments and its payment gateways; Genny does not hold or transmit your banking details directly.
• Compliance. You are responsible for complying with all laws applicable to your products and sales, including product safety standards, labeling requirements, sales tax collection and remittance, and any licenses required to sell your goods.
• Fulfillment. Unless otherwise stated, sellers are responsible for fulfilling, shipping, and handling returns or exchanges for their own orders.
• Prohibited items. You may not list counterfeit goods, items that infringe third-party intellectual property, hazardous or recalled products, or anything else prohibited by Shopify's Acceptable Use Policy or applicable law.

3. Buyer Terms

Buyers purchase directly from individual sellers through the Services. Genny facilitates the transaction and payment processing but is not the seller of record for marketplace items. Questions about order status, shipping, returns, or product quality should first be directed to the relevant seller; contact us if you're unable to resolve an issue directly.

4. Prohibited Conduct

You agree not to: use the Services for any unlawful purpose; interfere with or disrupt the Services or their infrastructure; attempt to gain unauthorized access to any account, system, or network connected to the Services; scrape or harvest data from the Services without permission; or impersonate any person or entity.

5. Disclaimer of Warranties

The Services are provided "as is" and "as available," without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or completely secure.

6. Limitation of Liability

To the fullest extent permitted by law, Genny disclaims all liability for consequential, indirect, incidental, special, or punitive damages, including lost profits, lost revenue, or loss of data, arising out of or related to your use of the Services, even if we have been advised of the possibility of such damages.

Our total aggregate liability for any claim arising out of or relating to these Terms or the Services is limited to the greater of (a) the total fees you paid to Genny in the twelve (12) months preceding the claim, or (b) one hundred dollars ($100).

These limitations apply regardless of the legal theory on which a claim is based and even if a remedy fails of its essential purpose. Some jurisdictions don't allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

7. Indemnification

You agree to indemnify and hold Genny harmless from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of your use of the Services, your listings or products (if you're a seller), or your violation of these Terms.

8. Suspension and Termination

We may suspend or terminate your account or access to the Services at our discretion, including for violation of these Terms, repeated intellectual property complaints (see our Intellectual Property Policy), fraudulent activity, or conduct that we believe harms other users, sellers, or Genny. You may close your account at any time by contacting us.

9. Changes to the Services or These Terms

We may modify or discontinue any part of the Services at any time. We may also update these Terms from time to time; material changes will be reflected by an updated "Last updated" date above. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

10. Governing Law and Disputes

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Services will be subject to the exclusive jurisdiction of the state and federal courts located in Massachusetts, unless otherwise required by applicable law.

11. Miscellaneous

If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect. Our failure to enforce any provision isn't a waiver of that provision. These Terms, together with our Privacy Policy and Intellectual Property Policy, constitute the entire agreement between you and Genny regarding the Services.

12. Contact

Questions about these Terms can be sent to hello@shopgenny.com or 29 Shawnee Place, Westford, MA, 01886, US.