About Shipping
How does Shipping Work on Genny?
Shipping of your Genny orders is managed directly by the Shopkeeper(s) you order from.
📢 Each Shopkeeper has their own Shipping Schedule and Returns/Exchange policies. Be sure to read their policies before placing your order. They are located on each product page and Shopkeeper Storefront.
⚖️ A Customer's shipping cost is based on the total weight of goods in their cart, per recipient address, and the orders shipping destination.
🌟 Snag free shipping on orders with a subtotal of $85 or more (per recipient address)!
Customer's can choose from the following Shipping Methods:
USPS Ground Advantage: Delivered 2–5 Days from ship date
USPS Priority Mail: Delivered 2-3 Days from ship date
USPS Priority Mail Express: Delivered 1-3 Days from ship date
Still Need Help?
Got questions? We've got answers. Email us: hello@shopgenny.com
About Returns & Exchanges
How do Returns or Exchanges work?
Each Shopkeeper has their own Returns/Exchange policies. Be sure to read their policies before placing your order. They are located on each of the Shopkeeper's product pages and on the Shopkeeper's Storefront.
Personalized goods and shipping costs are non-refundable.
But before you send that Request ... we'd love to offer a gentle reframe. Every item on Genny is handmade by a real woman — a maker, an artist, a small business owner who poured real time, skill, and care into what you ordered. These aren't mass-produced goods sitting in a warehouse. They're one-of-a-kind pieces made by hand, often just for you.
- To start a Request, login to your Genny Account, navigate to your order, and use our built-in Return Request functionality within your account.
- We aim to respond to Requests in no more than 4 business days.
